Privacy Policy
At Luminary Lens Studio, located in the heart of Charlotte, NC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. This policy applies to all visitors, users, and clients who interact with our website, studio, and services. We encourage you to read this policy carefully to understand our practices regarding your information and how we handle it with the utmost respect and care.
Information Collection
We collect several types of information from and about users of our services, including:
- Personal Information: This includes your name, address, email address, phone number, and other contact information that you provide to us when you book a session, subscribe to our newsletter, or fill out a contact form. We collect this information to communicate with you, schedule appointments, and provide you with the services you request. For instance, when booking a wedding photography package, we collect detailed information about the event, including dates, locations, and contact information for other vendors.
- Payment Information: When you purchase our services, we collect payment information such as credit card details or other financial information. This information is processed through secure payment gateways and is not stored on our servers. We utilize reputable payment processors like Stripe and PayPal to ensure the security of your financial data.
- Photographic Images and Videos: We collect photographic images and videos during our photography sessions. These images are considered personal information, especially if they contain identifiable images of individuals. We treat these images with the highest level of confidentiality and respect.
- Website Usage Data: We collect information about your interactions with our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use cookies and similar technologies to collect this data. You can manage your cookie preferences through your browser settings.
- Marketing Information: If you opt-in to receive marketing communications from us, we may collect information about your preferences and interests related to our services. This helps us tailor our marketing efforts to provide you with relevant and personalized content.
Use of Information
We use the collected information for various purposes, including:
- Providing and Improving Services: We use your information to provide you with the photography services you have requested, including scheduling sessions, delivering images, and providing customer support. We also use the information to improve our services, personalize your experience, and develop new offerings.
- Communication: We use your contact information to communicate with you about your appointments, answer your inquiries, and provide you with updates about our services. We may also send you marketing communications if you have opted-in to receive them.
- Marketing: With your consent, we may use your information to send you promotional materials, special offers, and other marketing communications that we think may be of interest to you. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to legal requests, enforcing our terms and conditions, and protecting our rights and interests.
- Internal Operations: We use the information for internal purposes, such as data analysis, research, and auditing. This helps us improve our operational efficiency and make informed decisions about our business strategies.
- Image Storage and Delivery: Your photographic images are stored securely and used for delivering your final products, such as prints, albums, and digital files. We may also use these images for our portfolio, with your explicit consent.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption: We use encryption to protect sensitive information transmitted online. Our website uses SSL/TLS encryption to ensure that your data is transmitted securely.
- Access Controls: We restrict access to personal information to authorized personnel only. Our employees are trained on data protection best practices and are required to maintain the confidentiality of your information.
- Firewalls and Intrusion Detection Systems: We use firewalls and intrusion detection systems to protect our networks and systems from unauthorized access.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Secure Payment Processing: We use PCI DSS compliant payment processors to ensure the security of your payment information.
- Physical Security: Our studio and data storage facilities are secured with physical security measures, such as surveillance cameras and access controls.
While we strive to protect your personal information, please understand that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Luminary Lens Studio. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these websites and services before providing them with any personal information. These links are provided for your convenience and do not imply endorsement or affiliation.
Examples of such third-party links may include social media platforms (e.g., Instagram, Facebook), payment processors (e.g., PayPal, Stripe), and other service providers that we use to enhance our website functionality. Please be aware that these third parties may have their own cookies and tracking technologies that collect information about your online activities across different websites.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after the posting of changes constitutes your acceptance of the updated policy. If we make material changes to this policy, we will provide you with additional notice, such as by sending you an email or displaying a prominent notice on our website.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Luminary Lens Studio
Attention: Data Protection Officer
123 South Tryon Street, Suite 400
Charlotte, NC 28202
Phone: (704) 555-0123
Email: [email protected]
We are committed to addressing your concerns and resolving any issues you may have regarding your privacy. We will respond to your inquiries in a timely and professional manner. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.
We value your trust and are dedicated to protecting your privacy. Thank you for choosing Luminary Lens Studio to capture your special moments.
We adhere to the highest ethical standards, respecting your privacy and handling your images with the utmost care. Please review our Terms and Conditions and Cookies Policy for more information on our practices. We are also committed to providing an accessible website and studio. Please see our Accessibility Statement for more details.